
Shein New Zealand
Shein New Zealand Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein New Zealand has 2.0 star rating based on 77 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Shein New Zealand to a friend or colleague.
- Rating Distribution
Pros: Cheap, Good prices, Nice clothes.
Cons: No customer service number to call, Bad postage, Bot very helpful.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein New Zealand has 2.0 star rating based on 77 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Shein New Zealand to a friend or colleague.
- Rating Distribution
Pros: Cheap, Good prices, Nice clothes.
Cons: No customer service number to call, Bad postage, Bot very helpful.Recent recommendations regarding this business are as follows: "Be careful it's not easy to communicate with them when they have made a mistake or taken money when they shouldn't have", "Shop at Temu", "8", "BE CAREFUL BEFORE U PLACE UR ORDER", "Cool".
Most users ask Shein New Zealand for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































I received my order today in nz
HGSHIUI60700MPRW
285 Kensington Avenue Rangiora
North Canterbury
7400
I received 4 items
Two of them are unsatisfactory.
I have gone to returns module
Explained the reasons
Taken photos
Despite following the process MANY times .customer services say they can't find my order no photos etc
It's very annoying to have to go to all this trouble and not being able to speak to a person
I have spent hours plus retrying to arrange refunds
Ridiculous
Who is the manager to speak to please.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No refund for my return order. Received bad quality product
I ordered a women's black full-length coat. It was, to say the least, very low quality, and I have tried to return it for a refund.
The returns system that Shein has is confusing, inefficient, and unsatisfactory. Please contact me ASAP so I can return it for a full refund.
My email address is kazket59@***.com, and my phone number is +642********. Most unhappy customer.
- Nice satin pygamas
- No satisfactory return system
- No contact numbers for shein
Preferred solution: Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Approx a year ago shein took over 300 dollars out of my account without my consent and no matter how hard I tried to get my money back they never responded they are crooks and I want my money back NOW
I gave consent to order something on my account but instead of them taking the money out for one product they withdrew over 4 Times the amount I managed to quickly cancel a couple of withdrawals but 4 Others still went through and in the end they took about Three hundred out and never sent anything for that I want my money back I have evidence of the withdrawals they took unfortunately I am unable at this moment to send u the account withdrawals as I don't have a screenshot action on this model phone is there another way you can tell me to show you the withdrawals you made please tell m
User's recommendation: Be careful it's not easy to communicate with them when they have made a mistake or taken money when they shouldn't have

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |DISGUSTING TREATMENT
I purchased 4 items from shein & every single item was damaged, torn, dirty black hair, shattered & they only wanted to refund me 10%
They arw rude, nasty, disrespectful & their products are ***
I have now gone to Temu & the customer service is second to none
DO NOT WASTE YOUR MONEY & TIME ON SHEIN
User's recommendation: Shop at Temu
Showing detected my money
Shein detected my money neither I ordered anything. Can I get money back if its possible. I will be thankful

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn Items
Hi its Losa Paora i am rhe account holder it is a Urgent message as I've sent a Package to
20 Hautu Dr, Wiri Correctional Facility, Manuka Auckland, New Zealand 2241
Name: Honey -Jade Paora
As I've already put down to Return the Items as I can't AFFORD before yous had Delivered the Package
Can yous get someone to pick up the Package from that address and return those items? As i cannot afford Or contact Me: 022351**** Kia Ora
Tracking: 007942****841484****
Preferred solution: Apology
User's recommendation: Cool
I am sick of SHEIN ads appearing on my devices uninvited. I consider this to be a breach of my privacy so suggest that this practice is stopped forthwith.
My comment above is self explanatory so no further comment will be made. Just remove your ads - very simple.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Dnt get correct parcel
I have delivered order, but boy suit is missing I ordered 7 items and got 6. May be by mistake u missed one item .
User's recommendation: Please make sure check twice

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Because I didn’t receive one item from my order
I received my order today but one item is missing
My order number GSHNDU0840****E
1pc Car Air Outlet Storage Box Car Hanging Bag Storage Box
I would that to be sent to me
If you cant then refiner my money
I tried many ways to cant SHEIN through emails from your app but I couldnt find it
I got disappointed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund discus transaction to new card
Hello my name's rerepeti aroha watson I recently placed an order on shein but canceled it and was accepted for a refund my order tracking number was
GSHNVD277000M0N. I was just wanting to discuss that the card details I used for that order was a different card old card that I used and has now been canceled I have now got a new debit card. And am wondering if the transaction of my refund will still go into the old card that has been canceled and will it be possible that it will or if it can go into my new card???
I'm happy to send through my bank details I'm very unsure how this is going to work n would like to know more and would like to be updated aswell I am very new to this
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |How to stop recurring payments
I do not want recurring payments made a mistake, thank you. Made a mistake when ordering for my first orders
User's recommendation: 8

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange of cards want to discuss refund transactions
Hello my name's rerepeti aroha watson I recently placed an order on shein but canceled it and was accepted for a refund my order tracking number was
GSHNVD277000M0N. I was just wanting to discuss that the card details I used for that order was a different card old card that I used and has now been canceled I have now got a new debit card. And am wondering if the transaction of my refund will still go into the old card that has been canceled and will it be possible that it will or if it can go into my new card???
I'm happy to send through my bank details
Plz contact me at watsonrerepeti90@***.com
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReport of Scam products
The post stated that these are legitimate Shein products in bulk because it's an unsold box from last year, available for only 3.49 NZ dollars. If purchased, the box will be delivered to your address.
I have screenshots for proof, but it cost me 3.59 NZ dollars, nearly 4 dollars, and they wanted to charge an additional 100.1 NZ dollars. I have those screenshots as well.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |There's is no one you can contact by phone as for your courier services you need to fire them disrespectful for customers packages just dumps them where he feels fir
Get rid of your courier delivery verydis satisfied with horse couriers no respect for packages I received mine has to pick up in front in view of anyone who walked passed how can you allow this to happen this is not my first complaint you really need to do something about this
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGave me the wrong size than what I had ordered
I had placed an order for an iPhone 14 Pro Max case. I have just received my package, and they put the wrong size for my phone.
I double-checked that I ordered the right size, and indeed I did. I am very disappointed and would like you to send another one that is for an iPhone 14 Pro Max.
- Have really good stuff and adorable prices
- Need to make sure they put the right size that the customer had ordered
Preferred solution: Deliver product or service ordered
User's recommendation: Please make sure they send you the right size
Poor service for refund
I paid for all my products, 3 of the goods the company was out of stock, so now they are taking forever to refund my amount. There is no physical customer service to know what's actually happening.
Very very irritated.
If u don't have stock of the goods then why still keep them advertised, remove the item before an order is placed. U take the money of customer and leave them hanging.
User's recommendation: BE CAREFUL BEFORE U PLACE UR ORDER
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