Shein New Zealand
Shein New Zealand Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein New Zealand has a 2.0 star rating from 69 reviews; 10% would recommend. Consumer sentiment is mostly negative with frequent complaints about delivery and refunds.
Key Takeaways for Future Customers
- Expect issues with delivery tracking and missing parcels when reading Shein New Zealand reviews.
- Prepare for slow refunds and limited contact options; customer service is hard to reach.
- Watch billing, refund, and subscription concerns before ordering.
Negative Feedback / Risk Areas
- Repeated customer complaints about failed refunds and poor returns process.
- Many report delivery to wrong addresses, lost parcels, or courier problems.
- Reports of unauthorized charges and billing disputes.
Positive Feedback
Users note low prices and generally fast delivery when orders succeed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein New Zealand has a 2.0 star rating from 69 reviews; 10% would recommend. Consumer sentiment is mostly negative with frequent complaints about delivery and refunds.
Key Takeaways for Future Customers
- Expect issues with delivery tracking and missing parcels when reading Shein New Zealand reviews.
- Prepare for slow refunds and limited contact options; customer service is hard to reach.
- Watch billing, refund, and subscription concerns before ordering.
Negative Feedback / Risk Areas
- Repeated customer complaints about failed refunds and poor returns process.
- Many report delivery to wrong addresses, lost parcels, or courier problems.
- Reports of unauthorized charges and billing disputes.
Positive Feedback
Users note low prices and generally fast delivery when orders succeed.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Christchurch, Canterbury
I purchased from shein Courier nz was...
I purchased from shein Courier nz was to deliver. Despite a notice to leave at back door they left at front door which would have been stolen had i not (through sickness) been home.
I do not feel confident to purchase again from shein if they continue with courier post. I have made a complaint
User's recommendation: Dont buy from anyone using nz couriers
Auckland, Auckland
Not happy with my product.
- - Pink top is defective.
- - Blue top not fit; shower curtain won't last.
- - Refund requested but can't return to Australia due to cost; sizing is off.
We ate not very happy with the shein order because it is not good. The pink top has *** in it and is very small and the blue top is fit for the rubbish tin.
The shower curtain won't last 5 minutes. We would like a refund please but we cannot send this back to Australia because of the cost.
This is not very good for you business. The sizing is also out of wack.
Kind regards
michellewendyn04@***.com
Wellington, Greater Wellington
Order paid for no tracking and Google locked my emails and acc as soon as I paid for items
- - There was no contact option after ordering last week.
- - My computer and Gmail/Google Pay accounts crashed and can't be recovered.
Hi I ordered stuff last week no way to contact you and my whole computer crashed with my email not being able to be recovered as Google gmail and that account with Google pay crashed too. It happens a lot the girls running that are organized criminals abusive stalkers and extremely evil.
I'm in Christchurch new Zealand. Also reeces ex Gemma and Dani were from lytelton too.
User's recommendation: Be wary of Google and outlook stalkers and scammers operating in fraudulent murdering division of police. They are mainly *** head women abusing the rights of civilians and others like kvmy70 and Sarah Patrick they've nearly murdered me and do evil stuff to me and my kids
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Levin, Manawatu-Wanganui
Illegal activity from your country
- - Parcel signed for by Harry; not me.
- - Evidence shows I never received the parcel.
- - Refund refused; plan to file NZ Disputes Tribunal within 7 days.
I am writing regarding Order #[GSH1Q2369****ME]. I have already provided your support team with:The courier delivery screenshot showing the parcel was signed for by Harry (not me)A photo of my ID confirming the signature is not mineClear proof that the parcel was never delivered to me
Despite providing this evidence, your team continues to refuse a refund.
That refusal is unlawful under New Zealands Consumer Guarantees Act 1993, specifically:Section 67: Goods must be delivered in a reasonable and proper manner.Section 18: When the guarantee fails, the consumer is entitled to a remedy.Section 28: The supplier is responsible for the goods until they are physically delivered into the consumers possession.
Delivery to Harry, a stranger, is not delivery under NZ law.
Your refusal to refund is a direct breach of the Consumer Guarantees Act.
This email is my final notice.
If a full refund is not issued within 7 days, I will file a claim with the New Zealand Disputes Tribunal. I will be including:All evidence already providedYour refusal to comply with NZ lawA request for reimbursement of the Tribunal filing fee
Once filed, you will receive a formal Notice of Proceedings from the New Zealand Ministry of Justice, and the matter will escalate to your legal representation.
This is your last opportunity to resolve this without legal intervention.
Preferred solution: Full refund
Sydney, New South Wales
Returned 2 unopened pack of large rings and didn't get refunded as I could not include them on the return list.
- - Two unopened large-ring packs were returned but not refunded.
- - I sent a letter with the items, but it was ignored and the rings were not refunded.
returned 2 unopened pack of large rings and didn't get refunded as I could not include them on the return list.
I sent a letter with the them including another items. But my letter was ignored and the refund didn't include the refund of the rings. There is no way of having a personal conversation with your customer service.
User's recommendation: Need to provide customer service e-mail address and contact number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBloody fraud company shein
- - First order: no refund for returned items; I paid for half the items.
- - Second order had missing items; the claim was denied and no help was offered.
Don’t trust these people, before they had good service but now they scamming people for there money. Not giving refund upon return items. They denied all proofs so they don’t need to refund money.
First order, they never refunded me for the returned items. Just paid for half the items.
Second order, missing items in the parcel, they denied. Can't help me. Bloody fraudulent customer support. This company should be put down.
Scamming people's hard-earned money. Bloody scammers.
- Useless customer service
- Big scammers
Preferred solution: Full refund
User's recommendation: Shein is fraud, useless customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Taupo, North Island
No refund for my return order. Received bad quality product
- - The coat was very low quality.
- - The returns system is confusing and unsatisfactory; please contact me ASAP for a full refund.
I ordered a women's black full-length coat. It was, to say the least, very low quality, and I have tried to return it for a refund.
The returns system that Shein has is confusing, inefficient, and unsatisfactory. Please contact me ASAP so I can return it for a full refund.
My email address is kazket59@***.com, and my phone number is +642********. Most unhappy customer.
- Nice satin pygamas
- No contact numbers for shein
- No satisfactory return system
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdvertising goods that arent avaliable
- - Told to exchange or refund after purchase; item advertised as available.
- - Resolva offered 100 points ($1); I closed my account.
well if you shop with them make sure you read all the description even speak to customer services before you purchase as many of the goods aren't available once you've purchased and the emails start saying the item isn't available that's when the stress tarts
It was still being advertised as, you guessed it, available!! I have been communicating with them through Resolva, and it has proven to be impossible. This scenario has happened to me ten times this year. I complained through Resolva, and they offered me 100 points as compensation for my issue!!
100 points is 1 dollar, and I have closed my account.
I've said I can't use your points as I've closed my account due to your appalling customer service!! I have another 20 emails of them abusing me sitting on Resolva.
User's recommendation: dont touch them with a ten foot pole they used ot be awesome but this year shocking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan'tn get an answer to my query.
I need to change the details of the card I use for payment, but I can't get anywhere! Please let me know how to change my card details.
Preferred solution: I simply want to change my payment details - change my card number, but am finding it impossible !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApprox a year ago shein took over 300 dollars out of my account without my consent and no matter how hard I tried to get my money back they never responded they are crooks and I want my money back NOW
- - I authorized a purchase but multiple withdrawals occurred, totaling about $300.
- - Some withdrawals were canceled, but four still processed and I want a refund.
I gave consent to order something on my account but instead of them taking the money out for one product they withdrew over 4 Times the amount I managed to quickly cancel a couple of withdrawals but 4 Others still went through and in the end they took about Three hundred out and never sent anything for that I want my money back I have evidence of the withdrawals they took unfortunately I am unable at this moment to send u the account withdrawals as I don't have a screenshot action on this model phone is there another way you can tell me to show you the withdrawals you made please tell m
User's recommendation: Be careful it's not easy to communicate with them when they have made a mistake or taken money when they shouldn't have
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDISGUSTING TREATMENT
- - Bought 4 items; every item was damaged, torn, or shattered.
- - Refund offered was only 10%; service rude; switched to Temu with better service.
I purchased 4 items from shein & every single item was damaged, torn, dirty black hair, shattered & they only wanted to refund me 10%
They arw rude, nasty, disrespectful & their products are ***
I have now gone to Temu & the customer service is second to none
DO NOT WASTE YOUR MONEY & TIME ON SHEIN
User's recommendation: Shop at Temu
Auckland, Auckland
I received my order today in nz
- - Received 4 items; 2 were unsatisfactory.
- - Used returns; explained issues and sent photos.
- - Customer service can't locate order or photos; no live support.
HGSHIUI60700MPRW
285 Kensington Avenue Rangiora
North Canterbury
7400
I received 4 items
Two of them are unsatisfactory.
I have gone to returns module
Explained the reasons
Taken photos
Despite following the process MANY times .customer services say they can't find my order no photos etc
It's very annoying to have to go to all this trouble and not being able to speak to a person
I have spent hours plus retrying to arrange refunds
Ridiculous
Who is the manager to speak to please.
Auckland, Auckland
Showing detected my money
Shein detected my money neither I ordered anything. Can I get money back if its possible. I will be thankful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn Items
- - Urgent: please arrange pickup from 20 Hautu Dr, Wiri, Auckland 2241 to return items; contact 022351****; Tracking 007942****841484****.
Hi its Losa Paora i am rhe account holder it is a Urgent message as I've sent a Package to
20 Hautu Dr, Wiri Correctional Facility, Manuka Auckland, New Zealand 2241
Name: Honey -Jade Paora
As I've already put down to Return the Items as I can't AFFORD before yous had Delivered the Package
Can yous get someone to pick up the Package from that address and return those items? As i cannot afford Or contact Me: 022351**** Kia Ora
Tracking: 007942****841484****
Preferred solution: Apology
User's recommendation: Cool
Auckland, Auckland
I am sick of SHEIN ads appearing on my devices uninvited. I consider this to be a breach of my privacy so suggest that this practice is stopped forthwith.
My comment above is self explanatory so no further comment will be made. Just remove your ads - very simple.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Auckland, Auckland
Dnt get correct parcel
I have delivered order, but boy suit is missing I ordered 7 items and got 6. May be by mistake u missed one item .
User's recommendation: Please make sure check twice
Brands Related to Shein New Zealand
Shein
“I ordered a couch on SHEIN. On March 2nd, by March 3rd, I was given a tracking number. By March 5th, the...“
Shein UK
“Hi, I ordered a white suitcase set which contained 1 large suitcase, 1 medium suitcase, and 1 small...“
Shein Canada
“can't get an answer from anyone. I've been trying to reach customer service for days. The service is...“
Shein South Africa
“I received a watch that is not working at all i applied for a return but now no one is willing to help...“
Companies Similar to Shein New Zealand
GrabOne NZ
Temu
“4 months ago I finally bought items from this company who has questionable issues ( news reports ) In 3...“
Moochi
Edgars South Africa
“Im overseas, and my edgars account back in South Africa is in arrears, theyve been sendin notices, and...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.